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28/08 Esha A
Talent Acquisition at Purplle.com

Views:206 Applications:20 Rec. Actions:Recruiter Actions:0

Purplle.com - Executive - Customer Service - Walkin (0-4 yrs)

Mumbai Job Code: 88766

Candidate can directly walk in between 10am to 4pm on 29,30,31st August 


Mentioned address: Address: 101 B, Raheja Plaza,LBS Marg, Next to Kalpataru Aura, Ghatkopar West, Mumbai, Maharashtra 400086


Designation - Customer Service Executive

JOB DESCRIPTION :

Dealing with customers :

- Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

- Appropriate sense of urgency, commitment and quality when responding to customer needs

- Ability to empathise, prioritise customer needs and respect for every customer

- Meticulous attention to detail

- Exude patience and ownership with each customer

- Ability to resolve conflicts and set appropriate expectations with customers

Communication skills:

- Ability to use email, chat and phone calls as a means of communication with customers

- Ability to clearly understand and respond appropriately to the issues that customers present

- Ability to communicate clearly and concisely with external customers as well as internal colleagues and departments.

- Ability to compose grammatically correct and informative written responses to customer issues

- Ability to document customer account activities thoroughly and concisely

To be a successful Customer Service Executive, you'll need to have the following skills and attributes:

- Experience of dealing with customer queries either by phone, email or chat

- Must be a quick learner

- Strong familiarity with online shopping

- Fluent in English

- Good computer skills; strong familiarity with Microsoft Office, email, chat, and the internet

- Outstanding communication skills, both written and verbal

Preferred qualifications :

- Ideally you will have previous customer service experience

- Experience delivering service through multiple channels including phone, email and chat or service through social media would also be desirable

CTC Offered - 12000 - 20000 per month

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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