About Purplle:

At Purplle we are building an inclusive beauty destination for women. Our mission is #BeautyForAll.

The company was founded in 2011 by Manish Taneja, Rahul Dash and Suyash Katyayani and is backed by IvyCap Ventures, JSW Ventures and Blume Ventures.

Purplle is built on 3 key pillars - Technology / Data Science, Content and Differentiated Product Supply. Our technology capability using Augmented Reality helps over 10M women choose the best and appropriate beauty products virtually, every month. Using data science, we have built some of the most successful online first brands in the makeup and skincare.

With over 350 employees and growing at more than 100% year on year, Purplle is well positioned to be a leader in the Indian beauty space.

The three co-founders have earned their Engineering and MBA degrees from IIT Delhi, IIT Kharaghpur and IIM Ahmedabad. Prior to co-founding Purplle, the three co-founders worked at Tata Group, Lehman Brothers, Fidelity Group, Avendus Capital and OnMobile Group.

Summary:-

We are seeking for bright, articulate, detail-oriented applicants with a desire to build great customer service. A customer service executive is a critical part of our company as they are essential to our mission of delivering timely, accurate and professional customer service to all our customers. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment.

Associates will assist customers via phone, email and chat. Associates will utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Candidates can walk - in directly on 22nd August between 10.30 am to 6pm on below address:
Address: 101 B, Raheja Plaza,LBS Marg, Next to Kalpataru Aura, Ghatkopar West, Mumbai, Maharashtra 400086
Contact Person - Rajendra Salunkhe
Landline No: 022 - 42759819

JOB DESCRIPTION :

Dealing with customers:

- Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.

- Appropriate sense of urgency, commitment and quality when responding to customer needs

- Ability to resolve conflicts and set appropriate expectations with customers

Communication skills:

- Ability to use email, chat and phone calls as a means of communication with customers

- Ability to clearly understand and respond appropriately to the issues that customers present

- Ability to communicate clearly and concisely with external customers as well as internal colleagues and departments.

- Ability to compose grammatically correct and informative written responses to customer issues

- Ability to document customer account activities thoroughly and concisely

- Good computer skills; strong familiarity with Microsoft Office, email, chat, and the internet

- Outstanding communication skills, both written and verbal

Key Highlights : Day Shift Only, CTC + monthly performance incentive

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.