Job Role:

- You will be required to be involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.

- You will identify right business use cases and work with customers for getting them implemented ensuring measurable results.

- Negotiating and closing renewals with existing customers.

- Have deep product knowledge of all product lines.

- Ability to showcase product demo + work out solutions for business use cases using best product-fit

- Establish deployment goals and success factors and then develop a plan to carry them out successfully.

- Communicate and brain-storm with product team on customer feedback and help refine product roadmap.

- Establish a business relationship with customer to understand their requirements closely

- Closely follow customer interaction with the product, follow up regularly and be there when needed

- Customize solutions by understanding customer requirements

- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed

What you need :

- Experience managing customers both large and small and knowing how and why to manage them differently.

- Experience in managing a team would be preferred.

- Demonstrate true passion for customers and for Customer Success.

- Can handle handoffs from Sales to Onboarding and from Onboarding to Customer Success.

- Demonstrate experience in account management and customer success, preferably for SaaS products.

- Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.

- Should have exemplary written and verbal communication skills to work along with international customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.