PurpleRain - Executive - Technical Support (1-3 yrs)
Responsibilities:
- Front line support via live chat, tickets, and telephone.
- Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
- Performs miscellaneous job-related duties as assigned by the supervisors and management.
- Provide customer support and technical support for various products
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
Required Skills:
- 1-2 years of Customer Support/Technical Support Experience.
- B.E/ B.Tech Graduate preferred.
- Experience in web hosting and VPN.
- Knowledge of FTP, DNS, cPanel and WHM preferred
- Strong written and oral communication
- Understanding of technical terminologies
- Ability to ask open-ended questions and uncover information
- Ability to work as part of a team
- Well organized, meticulous attention to detail with ability to multi-task
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
