Job Description of General Manager - Sales & Marketing 

- Representing the company and the brand as a whole, both internally and externally.

- Developing and fostering positive relations with the employee representatives, customers and the entire team.

- Developing and fostering positive relations with contacts in the sales organization, Volvo car dealers and other decision-makers in the automotive business

- Developing and fostering positive relations with key figures in society, as well as representatives from associations

Strategic Planning :

- Developing concepts for working on the local and regional markets and tapping new markets, taking strategic specifications into account.

- Controlling the implementation & Arranging planning of annual sales and service volume. Coordinating the volume strategy with the Wholesale Unit

 Financial Planning :

- Drawing up the monthly plan and monthly goals for the company and coordinating these with the principal company.

- Defining target rate-of-return, quantity, sales and profit goals for the company as a whole and each of its departments

- Determining budgets and goals for the individual departments.

Human Resources :

- Ensuring a positive working atmosphere and the teams' development

- Reaching target agreements with employees for whom he/she is directly responsible

- Planning personal development goals with employees for whom he/she is directly responsible, agreeing on suitable measures and ensuring they are carried through.

- Evaluating employees and, if necessary, initiating disciplinary measures and leading regular employee discussions.

- Determining a wage/salary and bonus policy in accordance with strategic goals

- Determining the employees level of remuneration and developing a commission/bonus system

- Developing and implementing guidelines on management and cooperation

Organization :

- Guaranteeing clear assignment of tasks, functions, and areas of responsibility, as well as delegating the required competencies to employees and regularly checking job descriptions

- Defining links between departments and employees

- Guaranteeing consistent customer service using EDP tools

- Guaranteeing an open and constructive flow of information within the company

- Following statutory industrial safety regulations by appointing an industrial safety representative with corresponding competencies

- Ensuring the goals of quality and environmental policy are met by appointing a quality management/environmental representative.

Marketing :

- Observing the regional automobile market and competitors activities

- Guaranteeing the analysis and evaluation of trends and changes in the market and the desired market positioning of the company

- Evaluating social, cultural and political information to identify customer needs

- Ensuring the marketing database (customer purchasing behavior, target group analysis) contains relevant and Up-to-date information

- Checking current offers from external service providers for marketing campaigns

- Decision-making and controlling regarding advertising campaigns, campaigns, sales promotion measures, events, and customer information

Sales :

- Monitoring the profitable sale of new and used vehicles, as well as financial services and accessories

- Establishing and fostering contacts with decision-makers and spokespeople, as well as approaching and advising VIPs and major customers

- Ensuring Volvo cars sales standards are met Customer Satisfaction

- Observing the level of customer satisfaction in the individual units; identifying issues and potential improvements

- Ensuring effective complaints management in all departments and, if necessary, leading customer discussions to special cases

- Determining customer satisfaction goals, initiating measures and checking implementation thereof

Quality Management :

- Ensuring all defined processes are carried out correctly and that standards are met

- Ensuring continuous optimization of all business processes in Sales, Administration, workshops, and warehouses

- Suggesting and deciding on the introduction of new business processes

- Arranging for management reviews to be carried out on quality management and environmental protection systems

Procurement and Asset Management :

- Arranging for building plans according to VOLVO standards and project tenders to be drawn up

- Controlling the selection process regarding service providers and suppliers, as well as heading contract negotiations

- Controlling procurement and maintenance of required factory and business equipment

- Arranging for maintenance and repair measures to be carried out

- Ensuring the supervision of service providers by external companies (tradesmen, cleaners, etc.) and auditing.

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