Company :

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 150 companies and 50 law firms to manage different aspects of their legal operations.

Job brief :

- We are looking for a Senior Account Manager to create long-term, trusting relationships with our customers. Serve as the primary relationship owner for an assigned group of top-tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services.

- Prepare implementation plans and lead client on-boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.

What does a Senior Account Manager do?

- Senior Account Manager responsibilities include developing strong relationships with customers and connecting with key business executives and stakeholders. The Senior Account Manager also answers client queries and identifies new business opportunities among existing customers.

- In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behavior, we- d like to meet you.

Responsibilities :

- Communicate with clients at a senior level to resolve issues and inquiries

- Use client feedback to improve customer experience

- Stay up-to-date with product launches and provide support to clients and the sales team

- Organize meetings with the internal teams, sales, marketing, customer success to demonstrate new product developments and enhancements

- Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

- Serve as the lead point of contact for all customer account management matters

- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

- You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement

- Forecast and track key account metrics

- Prepare reports on account status

- Collaborate with sales team to identify and grow opportunities

- Assist with challenging client requests or issue escalations as needed

Requirements :

- 4+ years of work experience as an Account Manager, Key Account Manager, Sales Account -Manager, Project Manager, or relevant role

- Proven work experience as a Senior account manager

- Hands-on experience with CRM software and MS Office (particularly MS Excel)

- Familiarity with sales performance metrics

- Excellent communication and writing skills

- Team management skills

- Strong analytical and organization skills

- Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset.

- Strong verbal and written communication skills

- A team player who takes responsibility for results and is proactive in driving process -improvement and execution along with cross-functional teams.

Frequently asked questions :

What does a Senior Account Manager do?

A Senior Account Manager closely interacts with customers to answer questions or address concerns. The daily tasks of Senior Account Manager include overseeing routine issues as well as handling more complicated ones on behalf of their clients.

What are the duties and responsibilities of a Senior Account Manager?

A Senior Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

What makes a good Senior Account Manager?

- A good Senior Account Manager must be customer-focused to build trust with customers. They must be a strong communicator to manage their accounts properly. An efficient Senior Account Manager must also be knowledgeable about their company's products and services to provide customers with the most effective solutions.

What will be the pathway towards success for a Senior Account manager?

- The Senior Account Manager will be measured twice a year on the basis of the magnitude, and quality of the contributions s/he has provided to customers' problems, feedback after closing projects, and how well s/he collaborates with their peers. As a Senior Account manager continues to execute successfully, s/he will continue to get challenging opportunities that lead her/him through the engineering and management growth tracks.

Monetary incentives apart, why us?

- Fast Growing We are a fast-growing organization with a 200% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it!

Scale :

If you like to solve problems of scale, you will enjoy your time in Provakil. We are a fast-growing team with a presence across multiple cities in India.

Team :

We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and lawyers with practice in the Supreme Court. Our App store rating is 4.6 and our customers can't stop talking about us!

Awards & Recognition :

- World Justice Challenge Finalist at The Hague, The Netherlands, 2019 - Legal Tech Startup of the Year- at BW Legal awards 2K19 Industry Prize, Agami Prize in 2018 Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020

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