1. Operations & Maintenance:

- Oversee the daily operations of the hostel, ensuring cleanliness, security, and maintenance.

- Coordinate with housekeeping and maintenance staff for timely upkeep of rooms and common areas.

- Ensure compliance with safety and hygiene standards.

2. Guest Relations & Customer Service:

- Greet and assist guests with check-in, check-out, and queries.

- Address guest concerns and complaints promptly to ensure a positive experience.

- Foster a welcoming and friendly environment for residents.

3. Staff Supervision & Coordination:

- Manage housekeeping, security, and support staff schedules.

- Train and supervise hostel staff to maintain high service standards.

- Ensure smooth coordination among different departments.

4. Bookings & Administration:

- Manage reservations and occupancy to maximize efficiency.

- Maintain records of guest check-ins, payments, and stay durations.

- Ensure timely collection of rent and other charges.

5. Financial & Inventory Management:

- Track expenses and maintain hostel budgets.

- Ensure efficient stock management of cleaning supplies, amenities, and other essentials.

- Work towards cost-effective solutions while maintaining quality standards.

6. Community Engagement & Marketing:

- Organize community-building events for hostel residents.

- Support hostel promotions through social media engagement and local networking.

- Develop strategies to attract new guests and retain existing ones.

Qualifications & Requirements:

- Minimum 1-2 years of experience in hospitality, hostel/PG management, or property administration.

- Strong interpersonal and communication skills.

- Proficiency in basic computer operations and booking software.

- Ability to handle multiple responsibilities and work independently.

- Problem-solving attitude and ability to manage conflicts effectively.

- Fluency in English, Hindi, and Marathi is preferred.