HR Manager at RealtyMonk
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Property Manager - Customer Service (2-4 yrs)
- Good Communication Skills plus Conversant in Local Language of Area under operation.
- Excellent learning skills, attention to details, and a bias to proactively resolving issues,results-driven and takes ownership of his work.
- Ensure highest standards of Service and Client Satisfaction; target Zero Customer Complaints on account .
- Act as the first level of escalation for any customer issues, and resolve the same in an effective and timely manner
- Work closely with property managers to train them in rendering great service
- Work closely with call centre and the customer experience team to deliver great overall experience to customers
- Maintain attendance records
- Maintain and Boost the Morale of the Staff to excel in all service experiences
- Work with Operations Head or On Boarding Team towards continual development of the Property and Undertake specific projects towards this goal.
- Maintain property level sales and costs summary
- Maintain Good Relations with all internal and external stakeholders for smooth conduction of operations.
- Ability to build effective relationships with key stakeholders including senior management and property owners.
- Ability to work in fast paced environment and maintain superior service standard.
- Proficiency in using email, Microsoft Excel and PowerPoint.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
