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30/10 Rashmi
Senior Talent Acquisition Specialist at Promobi Technologies

Views:143 Applications:37 Rec. Actions:Recruiter Actions:0

ProMobi Technologies - Specialist - Customer Support (1-8 yrs)

Pune Job Code: 96438

Customer Support Specialist


Kindly Note : This position is for night shifts. (7 pm to 4 am). Evening Snacks and dinner will be provided. No transport is available.

Job Description :

- We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer issues and concerns.

- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world-class service to our customers.

Key Responsibilities :


The individual role that you'll play in our team :

- Deal directly with customers.

- Respond promptly to customer inquiries

- Handle and resolve customer queries and complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information about the products

- Process orders, forms, applications and requests

- Organize workflow to meet customer timeframes

- Maintain customer databases

- Communicate and coordinate with internal departments

- Follow up on customer interactions.

Key Skills :

- 1+ years of experience into Customer Support

- Customer support for a Product would be an added advantage.

- Technical background would be an added advantage

- The ability to manage your time and plan your day effectively

- Excellent written and verbal communication skills.

- Excellent Email communication is a must.

- Strong ownership

- A good amount of patience to attend different types of customers.

- A logical thinker

- An excellent problem solver with strong analytical skills

- Friendly attitude

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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