Customer Support (Fresher/Experience)

Experience - 0 to 1 year

Location - Pune

Key Responsibilities : The individual role that you- ll play in our team:

Deal directly with customers.

Respond promptly to customer inquiries

Handle and resolve customer queries and complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information about the products

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Maintain customer databases

Communicate and coordinate with internal departments

Follow up on customer interactions.

What we want to see in the potential Candidate

Quick learners and versatile.

Must possess strong communication skills in English, both written and verbal

Sound work ethic.

Own basic computer skills.

Must be able to conduct themselves in a professional and courteous manner.

Should be able to understand customer feedback and analyze to respond accordingly.

Should stick to company process and guideline.

Should be able to follow the TAT ( Turn Around Time).

Should be able to log, summarize and pass on queries.

Strong ownership

Good amount of patience to attend different types of customers.

A logical thinker

Will have to work in evening shifts (5.00 pm to 2.00 am)

An excellent problem solver with strong analytical skills

Friendly attitude

Key Skills:

6 months + years of experience into Customer Support would be good to have

Technical background would be an added advantage

The ability to manage your time and plan your day effectively

Excellent written and verbal communication skills.-

About Promobi Technologies:

ProMobi Technologies is based in Pune, Maharashtra. We are a Product and Services company providing top-notch Mobile and Web Application services to our clients and customers across the globe. We are one of the emerging new start-ups in India who are providing solutions for Enterprise Mobility Management (EMM).

About MobilockPro: (One of our known products)

MobiLock Pro is an easy to use enterprise mobility management tool that allows organizations to secure, manage & control their company owned Android devices remotely from the cloud-based Mobile Device Management Dashboard.

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