Experience - 1 to 3 year

Location - Pune

We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers

Key Responsibilities :

The individual role that you- ll play in our team:

- Deal directly with customers.

- Respond promptly to customer inquiries

- Handle and resolve customer queries and complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information about the products

- Process orders, forms, applications and requests

- Organize workflow to meet customer timeframes

- Maintain customer databases

- Communicate and coordinate with internal departments

- Follow up on customer interactions.

- What we want to see in the potential Candidate

- Quick learner and versatile.

- Must possess strong communication skills in English, both written and verbal

- Should be comfortable on calls for solving queries of the customers.

Sound work ethic.

- Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone.

- Must be able to conduct themselves in a professional and courteous manner.

- Should be able to understand customer feedback and analyze to respond accordingly.

- Should stick to company process and guideline.

- Should be able to follow the TAT ( Turn Around Time).

- Should be able to log, summarize and pass on queries.

- Strong ownership

- Good amount of patience to attend different types of customers.

- A logical thinker

- An excellent problem solver with strong analytical skills

- Friendly attitude

- Ability to work in Shifts.

Key Skills : 

- 1+ years of experience into Customer/Technical Support would be good to have

- Technical background would be an added advantage

- The ability to manage your time and plan your day effectively

- Excellent written and verbal communication skills.-

About Promobi Technologies :

ProMobi Technologies is based in Pune, Maharashtra. We are a Product and Services company providing top-notch Mobile and Web Application services to our clients and customers across the globe. We are one of the emerging new startups in India who are providing solutions for Enterprise Mobility Management (EMM).

About MobilockPro :

MobiLock Pro is an easy to use enterprise mobility management tool that allows organizations to secure, manage & control their company owned Android devices remotely from the cloud-based Mobile Device Management Dashboard.

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