Projile has launched an innovative community health platform in the US. This state-of-the-art digital health platform breaks down the fragmented and siloed data, communication, and collaboration barriers in community health. With strategic partnerships, a seasoned leadership team, and a proven product-market fit, Projile is well-positioned to become a market leader in community-based health solutions, with billions of dollars accessible to its customers and a virtuous growth cycle revenue model.

- Joining Aztute means contributing to transformative health solutions that significantly impact community well-being, offering professionals a chance to be at the forefront of healthcare innovation and make a real difference in people's lives.

- We seek a highly motivated, goal-oriented Customer Success Account Manager with a strong health, management, or science background. As an innovative leader in the healthcare space, we empower individuals, healthcare professionals, and communities to improve health outcomes and reduce the burden on healthcare systems.

- We're seeking a Customer Success Account Manager to build strong client relationships, drive satisfaction, and identify growth opportunities.

- Responsibilities include proactive client engagement, resolving inquiries promptly, collaborating with Sales, and advocating for customer needs. This role is ideal for navigating a data modernization-focused market with our innovative solutions.

Responsibilities:

- Onboard and train new customers on using our community health platform effectively

- Proactively engage with customers to understand their needs and provide solutions

- Monitor customer health metrics and take proactive steps to improve customer satisfaction

- Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless customer experiences

- Advocate for customer needs internally while balancing company priorities

- Provide exceptional support via email, chat, and occasional phone calls

Requirements :

- University Degree in business/healthcare/technology or equivalent practical experience

- Impeccable communication skills (written/spoken).

- Familiarity with CRM tools like HubSpot or willingness to learn

- No prior work experience required; however, any exposure to customer service roles or internships is a plus

- Ability to work effectively in a remote environment with flexible hours

- Strong organizational and time management skills

- Self-motivated with a proactive attitude towards problem-solving

- Willingness to adapt to customer needs across various US time zones, including evening/night work.

Benefits :

- Comprehensive training on our community health platform and customer success strategies

- Competitive salary and performance-based bonuses

- Opportunity to join a fast-growing company with a strong mission in healthcare technology

- Remote work with a flexible schedule

If you're eager to kickstart your career in customer success within the healthcare industry and possess a passion for delivering exceptional customer experiences, we encourage you to apply today and join the Projile team in revolutionizing community health technology.

Apply today and make a difference in healthcare!