Talent Acquisition at Progcap
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Progcap - Manager - Service (3-8 yrs)
About Company - Progcap is a Fintech and AI company that pioneers alternative credit scoring for small businesses using proprietary data from non-traditional sources. We aim to fuel credit to 100 million under-banked SMEs in the emerging markets worldwide with an initial focus on India. Progcap is building the digital bank for large retailers. Company is backed by Tiger Global and Sequoia Capital. It sits at the intersection SMB software and financial services and has blitzscaled since launch in under 3 years touching over 300K retailers. In the next 3 years, Progcap aims to become the full stack digital bank for last mile retailers touching over 5 million retailers. The Company is the recipient of the World Bank's "SME Global Product Innovation of the year", 2018 award.
Website : http://www.progcap.com
Key Responsibilities:
- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel
- Provide professional customer service to achieve high customer satisfaction and retention
- Serve as one-point contact to the mapped customers of the bank
- Cross selling of new products and services for both new and existing customers
- Managing client escalations/grievances related to general product and/or service
Key skills required :
- Ability to manage relationships to improve relationship value of existing Clients
- Have good working knowledge in MS Office applications: Word, excel, & PPT
- Good Communication Skills with good command in English
- Self-driven with sales bent of mind
- Be able to work in a fast-paced environment
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