We are looking for people who: -

- Have previous experience in Financial Services Industry

- Love writing, and can do so quickly and clearly (you need to be fluent and highly proficient in English).

- Have passed the NISM V Exam for Mutual Fund Distributors and hold an active ARN number(good to have)

- Feel comfortable with financial concepts, have great analytical skills, and can explain how we work to a range of audiences.

- Will empathize with users and quickly grasp the issues they- re facing.

- Enjoy the puzzle of solving open-ended problems.

- Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion.

- Good Communication Written and Verbal (Must)

- Knowledge about Mutual fund industry (Must)

- Candidates working in the banking industry wont be considered.

- The candidate who has good experience in customer support kind of role.

- Product Support Specialists at are responsible for Onboarding new companies and teach them best practices. We aim to delight users with friendly and helpful Support, gathering feedback to drive improvements to our products.

If you're a strong writer, a fast researcher, constantly curious, and can't stand users having anything less than a stellar experience, we want to hear from you!

What you'll do:

- Act as a single point of contact for customers with queries, complaints, feedbacks, requests etc.

- Learn topics from subject matter experts and interact with Product Managers to properly educate the user community.

- Wield the English language to simplify complicated Financial topics.

- Categorize and solve customer issues.

- Recognize and escalate potential problems.

- Ensuring adherence to SLAs and devise training to improve key metrics.

- Actively contribute to knowledge base by identifying common issues and creating self help articles.

- Efficient dealing of complaints to completion and enabling satisfaction of customer.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.