HR Recruiter at Brilliant Seeker Services
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Product Support Specialist - Customer Service - BPO (2-3 yrs)
Product Support Specialist
Location : Gurgaon
Job Description :
Product Support Specialists at are responsible for Onboarding new companies and teach them best practices. We aim to delight users with friendly and helpful Support, gathering feedback to drive improvements to our products.
If you- re a strong writer, a fast researcher, constantly curious, and can- t stand users having anything less than a stellar experience, we want to hear from you!
What you'll do:
- Act as a single point of contact for customers with queries, complaints, feedbacks, requests etc.
- Learn topics from subject matter experts and interact with Product Managers to properly educate the user community.
- Wield the English language to simplify complicated Financial topics.
- Categorize and solve customer issues.
- Recognize and escalate potential problems.
- Ensuring adherence to SLAs and devise training to improve key metrics.
- Actively contribute to the knowledge base by identifying common issues and creating self-help articles.
- Efficient dealing with complaints to completion and enabling satisfaction of the customer.
Qualification: Mutual Fund Exam From NISM,B.Com.
Working Days: 5 Days a Week (9:00 AM to 6:00 PM)
Job Nature: Full Time
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