HR at Cynosure Corporate Solutions
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Product Expert - Customer Success (1-3 yrs)
Roles and responsibilities
- Troubleshoot and replicate issues related to the product and resolve them.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Attention to detail while trying to figure out the issues and while collaborating with the internal teams.
- Have thorough knowledge of the product while continuously working towards the product's improvement.
- Achieve the KPI'S and objectives in the cadence set by the team.
- Learn and develop problem solving skill sets for product improvement.
- Flexible and receptive to change for continuous product transformation.
Skills & Experience
- Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)
- Technical aptitude to troubleshoot application issues.
- Passion towards amazing customer experience.
- Good interpersonal skills.
- Flexible to work 24/7.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge on common apps and technologies in a professional environment.
- Should be willing to work from office once a week.
