Prodapt - Executive - Customer Support (1-2 yrs)
- Responds to complex inquiries of Customer Service or Billing in nature, which are predominantly routine.
- Typically supports both account concerns/questions and billing issues
- Handles problem resolutions that in rare occasions may require follow-up and/or escalation to a higher level of expertise.
- Contacts may be live chat or phone.
- Support is typically focused on existing clients but may be requested to assist/advise new clients with incoming sales opportunities. Requires knowledge of company, products, and services Frontier offers.
- Will be required to review needs and suggest/promote/sell alternative or additional products or services. Ability to work flexible hours required during peak seasons, may be needed.
Required Skill:
- Minimum 1-year experience in a consultative selling environment.
- Basic telecommunications knowledge.
- Strong commitment to help and serve customers.
- Selling skills and business acumen.
- Highly flexible, takes varied call types within call center environment adjust call handling performance and metrics as business needs require.
- Adapts communication style and displays strong language skills to meet customer needs displaying extremely strong communication ability.
- One plus years of PC experience in a Windows environment preferred
Interested candidate please share your CV with me
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
