Procol - Manager - Customer Success (2-5 yrs)
Responsibilities:
- Oversee the on-boarding of new accounts and ensure successful implementation end to end.
- Help our product and engineering team continue to deliver new products at the highest quality.
- Manage day to day communications with customers and users.
- Manage the long term health of our customer base.
- Create and educate customers on best practices.
- Drive engagement through newsletters, webinars, etc.
- 1+ years of experience in Customer Success or Account Management in a SaaS company.
- Excellent organisational skills. You need to prioritise like a ninja.
- You are a self-starter that anticipates requests and doesn- t need a lot of oversight.
- Great problem-solving skills, taking a consultative approach to find the best solution.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
- Comfortable giving presentations to groups of any size.
- Strong Excel skills (formulas, pivot tables, etc)
- Bachelors Degree from a top-tier university.
What we offer:
- You will be part of the core team, work directly with the founders (ex-Google New York, Zomato, OYO), contribute to product, help shape the very direction of the enterprise.
- Work with a fast, performance oriented team driven by ownership
- Learn to design system for high accuracy, efficiency and scalability
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
