Recruiter at Visiontek Engineers
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Process Trainer - Media (5-7 yrs)
Job Description :
- Conduct, Coordinate and Deliver comprehensive or customized process training program for new hire or existing Customer Support Associates
- Conduct training assessments and or Process Knowledge Tests in training as well as the operations.
- Stay up to date on Process and share process updates in a timely manner with the Trainees and the Customer Support Associates.
- Conduct Training Need Analysis and collaborate with the Leadership Team to close any knowledge gap.
- Conduct workshops on soft skills training, Telephone etiquette/ Email etiquette to the new hires.
- Take the trainees through 1 day of on soft skills training, Telephone etiquette/Email etiquette with the new hires.
- Ability to work on Data and generate various types of reports and analysis.
- Use tools to gather data and analyze trends or patterns affecting the trainees or training.
- Provide coaching and Feedback to enhance Trainee/Associate performance.
- Keeping the stakeholders updated with the new process updates or improvement initiatives.
- Create training content and modify the existing training content on a regular basis.
- Maintains all reports related to attendance, agent trends, CSAT performance.
- Listen to DSAT calls, provide coaching and feedback to Associates and share tips to improve customer satisfaction.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
