Process Trainer - BPO (1-15 yrs)
JOB RESPONISBILITIES:
- Introduction to the Call Centre
- Introduction to the Project and Client
- Project Plan / Project Definitions
- Product-Specific Training
- Proper call centre etiquette
- Knowledge management tools
- Theoretical Content on Company insights and policies
- New Customer Acquisition
- Customer Queries
- Customer feedback
- Cross-Selling
- Disputes and Resolutions
- Client coding
- Implement a shadowing program
- Provide technical onboarding
- Access to CRM
- Security & Confidential information
- Competency-based skill assessment
- The next level encompasses effective communication and team building skills.
Interested Candidates can call on 9041511444 or can share their CV's via WhatsApp
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
