Role and key responsibilities:

- Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.

- Prepare and present training materials through classroom learning, hands on demonstrations and supporting activities

- Accountable for achieving individual training performance metrics

- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards

- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

- May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive classroom training and written job aids

- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Key Skills and knowledge:

- Excellent English communication skills

- Documented 1 year experience as a Trainer

- Knowledge of the BFSI industry

Sales experience - mandatory

- Flexible approach, go-getter and self-starter

- Able to handle pressure & ensure timely delivery

- Adoptability with 6 day working from office policy from Mumbai (Malad) site

- Only From BPO industry Can Apply

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