About the client :

Our client is present in over 40 countries. A global leader in consulting, technology and outsourcing services.Together with its clients, iti creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

Job Title - Process Associate - Voice Process

Job Location : Bangalore

Relevant Experience required :

- Must have 1.5+ years of exp. in Voice Process. (International)

- Must have exp. in Customer Services/ Support /Care

- Excellent communication and conversation skills (Verbal and Written)

General Details:

- Shifts - 24- 7

- Cabs-Yes (Paid)

- Education- Any non-technical graduate (Must)

JD:

Key Skills:

- Self-starter

- Good verbal and written communication skills

- Good email etiquettes

- Ability to handle high volume processes.

- Ability to work in fast paced environment

- Ability to recognize and escalate issues that could impact branch, customers or department

- Ability to work independently and possess initiative for professional growth

Other Mandatory Details:

Basic MS Office Skills

Ability to work in flexible work schedule

Quality audit functions:

- Basic understanding on mortgages including commercial loans

- Ability to read & understand legal documents

- Basic understanding on mortgages including commercial loans

- Ability to recognize and escalate issues that could impact branch, customers or department

Roles and Responsibility:

- Demonstrate a high level of commitment to service quality and teamwork within the unit/department.

- Demonstrate analytical capabilities while performing tasks, including assessing and proactively mitigating risk and potential losses to the Bank

- Adhering to established policies, procedures, and compliance which result in a satisfactory audit rating.

- Resolves issues & roadblocks in execution and timely escalation to managers

- Deliver significant business impact and/ or contributions to company through Process Improvements to quality, productivity, or customer experience

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