Business Support Manager at Snaphunt Pte. Ltd.
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Process Associate - Customer Service - BFS (1-5 yrs)
- A role that offers a breadth of learning opportunities
- Our client is hiring for Process Associate
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organizing data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate
Skills Required :
- You have at least 1 year experience within a Customer Service, Telesales or Sales Operations / Support role, ideally within the Financial Services industry / trading background.
- Experience covering Consumer and Financial Services is strong plus.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
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