Process Associate - Customer Care - International BPO (0-2 yrs)
Job Responsibilities:
- Ability to empathize & prioritize customer needs provide appropriate solutions( Tech/ Non Tech).
- Demonstrates interpersonal skills, conflict resolution, negotiation & de-escalation skill.
- Ownership to resolve challenging customer issues.
- Daily Reporting.
Job Requirement:
- Proven customer support experience or experience as a client service representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
