Job Profile/Designation : Process Associate (Call-Center Executive)

Job Location : Mohali

Desired Experience : Should have some prior experience. Freshers are not required.

Job Timings : 24 X 7 (Shifts)

CAB facility : Yes (Subsidized)Salary ;

Salary : 21500 + Commission on sales + Over Time +Provident Fund +Gratuity +Leaveencashment

(Candidates, who have experience of 2 years or more, in International Call center, may be paid more.)

Date of joining : 26-Feb-2017

Interview Process :

- English & Aptitude test

- HR Round-Personal Interview

- Voice Round

JOB DESCRIPTION :

Customer Sales and Service representatives provide front line sales and service to customers via inbound telephone calls. These agents are responsible for maintaining high standards of performance, sales, and service levels.

Essential Duties and Responsibilities :

- Ability to handle inbound customer sales and service telephone calls.

- Ability to work in a fast-paced, multi-skill work environment.

- Ability to process continual workload for extended periods in assigned area.

- Ability to provide a consistently high level of quality customer service.

- Ability to process customer sales orders.

- Ability to maximize sales opportunities by offering customer upsells

- Timeliness and ability to adhere to assigned schedule segments.

- Ability to meet and sustain minimum performance, attendance, and behavioral standards.

- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).

- Ability to remain current with new customer sales and service procedures.

- Ability to work flexible hours / overtime as required (including weekends).

- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).

- Respond to customer inquiries through inbound email contact from current and prospective customers.

Knowledge, Skills and Abilities :

- Graduate or Non-Graduate with very good English speaking skills

- Minimum of 25 words per minute typing speed

- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar

- Written Communications Spelling Skills, grammar and legible handwriting

- PC Skills Prior experience with computers and/or data entry

- Composure Ability to work in high paced environment and competently service customers

- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours

- Customer Focus Oriented to serving the customer

- Ability to work independently as well as being a team player

- Multi-task oriented - Sales Skills Prior experience preferred

- Problem Solving Skills - Positive attitude.

PERKS :

- CAB Facility

- Contact Immediately On 9041511444.

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