About us : 

- Proactive For Her is a digital healthcare clinic for women offering accessible, personalised and confidential healthcare solutions for women's outpatient health concerns across life stages - from puberty to menopause.

- Founded in 2020 by IIT Bombay & HBS alum, backed by Nexus VP & Vertex, Proactive For Her is revolutionizing the way women approach and experience healthcare and wellness services.

Mindset you must have: 872775

Product-first thinking - Break complex problems into implementable solutions with iterative mindset using the product

Whole-brain problem solving - Uses right and left sides of the brain effectively - Strong business judgment and analytical acumen with creative thinking

Communicate, care, inspire - Exceptional interpersonal and leadership skills - be a leader and a team player

Always push the bar - Strive for excellence in whatever you do, take ownership and responsibility for outcomes

Want to have fun - if you are not happy and people around you are not happy, how will we make the world a happier place? :)

Why you should join us

Employee NPS of 4.8/5

Flat hierarchy & empathetic culture

Work - life harmony

Learning culture

The chance to work with a fantastic team to build out a product in a rapidly growing space. The femtech market is currently valued at $22 Billion and is set to grow exponentially for the next 5 years. If you are passionate about health tech and drastically improving women's health, join us on our rocket ship

About the role (Customer Success Specialist)

We are looking for an entrepreneurial and empathetic person who is driven by engaging with customers and working with internal teams to improve systems and processes to provide them quality experience, building trust in Proactive For Her.

The Customer Success Manager will be primarily responsible for the following activities:

- Customer experience and feedback

- Set up systems and processes to capture customer feedback both qualitative and quantitative and feed it back to the different team

- Identify pain points in the customer journeys across different categories (teleconsult, diagnostic etc.) that is likely leading to customer drop-off

- Set up cadence on Proactive response on negative customer feedback

- Lead conversion and retention

- Convert existing customers and strong leads to take consultation or diagnostic services through:

- Directly calling customers/leads to understand conversion likelihood and reasons for not converting

- Interacting with customers via text through the CRM platform

- Identifying different systems/process changes Proactive can make to increase likelihood of conversion

- Maintain data on each customer/lead on CRM system in a timely and efficient manner

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.