About Proactive For Her

Proactive For Her is a women's healthcare early-stage start-up founded by Achitha Jacob (ex-HBS, DaVita and Kearney). A digital clinic for women, Proactive For Her, offers accessible, personalized, and confidential healthcare solutions for women's outpatient health concerns across life stages - from puberty to menopause (https://www.proactiveforher.com/).

- Location: Bangalore

- Work hours: 9 am to 7 pm

- Full-time opportunity (Monday to Saturday)

Note: Saturdays will be work from home.

Roles and Responsibilities : 

- Handles all customer inquiries received by telephone, WhatsApp, or email regarding, inquiries of tests and services, reporting of patient results, and other concerns to provide superior service

- Document enquires, leads and orders in the required format or in CRM

- Accepting & forwarding received the request of Home Visits. to the concern dept.

- Maintain complete and accurate dashboard and records of orders

- Contact the patient to resolve routine matters related to patient testing

- Intimating the patient regarding the delay in collection/problem in Specimens/delay in reporting

- Coordination with the various Depts. for placing orders, solving patient's problems, reporting status etc.

- Take feedback and report patient concerns using established protocols

- Report laboratory results to patients using established protocols

- Perform other duties as required to meet the customer requirements

Desired Candidate Profile : 

- Previous medical/diagnostics background with an understanding of medical terminology preferred.

- 1-2 years of previous customer service background

- Possess good communication skills, both oral and written

- Possess good organization and analytical skills - detail-oriented

- Be familiar with Microsoft applications and working knowledge of MS excel

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