Roles and Responsibilities :
 
- Handles all customer inquiries received by telephone, WhatsApp or email regarding, inquiries of tests and services, reporting of patient results and other concerns to provide superior service

- Document enquires, leads and orders in required format or in CRM

- Accepting & forwarding received request of Home Visits. to the concern dept.

- Maintain complete and accurate dashboard and records of orders

- Contact the patient to resolve routine matters related to patient testing

- Intimating the patient regarding delay in collection/problem in Specimens/delay in reporting

- Co-ordination with the various Depts. for placing orders, solving patients problems, report status etc.

- Take feedback and report patient concerns using established protocols

- Report laboratory results to patients using established protocols

- Perform other duties as required to meet the customer requirements

Desired Candidate Profile : 

- Previous medical/diagnostics background with understanding of medical terminology preferred.

- 1-2 years of previous customer service background

- Possess good communication skills, both oral and written

- Possess good organization and analytical skills - detail oriented

- Be familiar with Microsoft applications and working knowledge of MS excel

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.