Department Priority - Retail Liabilities

Location : Multiple locations in India

Position Grade: M5/M6

Grade offered : AVP/DVP

A premium banking proposition designed to cater for the financial planning, banking and investment needs of the fast growing affluent consumer segment. The program brings in several best-in-class, technology-savvy and financially smart offerings for its customers to give them a holistic and convenient financial services experience.

This role is notch above the branch head roles in many banks.

Key responsibilities:

This is an individual contributor role

Relationship Building Deepening Cross Sell

- Ensure consistent growth of Investment AUM & CASA portfolio. Work closely with the Head RM to establish synergies with different channels for maximum wallet share.

- Informs customers of new products or product enhancements to expand the banking relationship further.

- Ensure all business happens strictly within the compliance guidelines & framework of the bank.

Retention

- Ensure top class service delivery to clients to be in line with the best in the industry.

- Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances.

- Work towards reactivating accounts which have stopped transacting or depleted in balances.

- Assist in resolving service hurdles to create a delight situation for customers.

Acquisition

- Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies family of existing customers. Acquire new accounts from referrals from existing customers

- Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category - A priority customer

Role:

- Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client Identify opportunities and match these opportunities to products/solutions provided by the bank.

- Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.

- Formulate and implement the sales plan to acquire new HNI clients and increase the customer base

- Use investment expertise to conduct client portfolio reviews and showcase products as per clients requirements

- Ensure client contactability at all times through regular connect with them in weekly/monthly calls.

- Resolve client queries for the managed book within the specified TAT.

- Plan and conduct special sales initiatives and events for prospective and existing clients.

- Endure adherence to all bank and regulatory processes always.

Requirements

- Aptitude to deliver high quality customer service by using organization and interpersonal skills.

- NISM/IRDA/AMFI if any can be strongly preferred.

- Fluent in communication skills, presentable and a quick grasping power.

- Decision-making skills with good sense of ownership-understanding the client requirements

- Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.

- Banking/NBFC will be preferred with good portfolio management.

Experience: minimum 7-8 years of experience in relationships and portfolio management.

Graduation Qualification in any stream/ MBA preferred