Responsibilities

Service and product knowledge:

- Ability to understand and document detailed technical information about the company's products and services.

- Work with the sales team and understand customer requirements and document the initial proposal and pricing with winning proposal solutions.

Sales Support:

- Assist the sales team with proposal creation, including technical content, product configurations, and pricing.

- Collaborate with product managers to ensure accurate and up-to-date product information is available for the sales team.

- Respond to customer inquiries and provide technical support during the pre-sales phase.

Market and Product Knowledge:

- Stay up-to-date with industry trends, competitive products, and emerging technologies.

- Continuously update knowledge of the company's products and services.

- Share insights and feedback with the product management team to help guide product development and enhancements.

Collaboration and Communication:

- Work collaboratively with sales, marketing, and product development teams to ensure alignment and effective communication.

- Prepare and deliver regular reports on pre-sales activities and customer feedback.

- Contribute to the development of sales and marketing collateral, including brochures, whitepapers, and case studies.

Qualifications

Education: Bachelor's degree in Business, Marketing, Computer Science, Information Technology, or a related field.

Experience: Minimum of 3-4 years of experience in a pre-sales, technical support, or similar role.

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving: Strong analytical and problem-solving skills. Ability to think creatively and propose innovative solutions.

Customer Focus: Strong customer service orientation with a focus on building lasting relationships.

Team Player: Ability to work collaboratively in a team environment and contribute to team success.

Travel: Willingness to travel as needed to meet with customers and attend industry events.

Skills required

- Experience with CRM software and other sales tools.

- Familiarity / understanding of market dynamics.

- Certifications in relevant technologies or sales methodologies.

- Good command over MS excel, words and powerpoint