Title: GW Presales Engineer

Experience : 2-3 Years

Budget: 40K - 60K

Location:-Mumbai (Mulund)

Work mode:-Onsite

Education:-Any Graduation

Skills:-Presales, Cyber security, B2B, DNS Panel, MDM (Mobile Device Management) solutions, Email Security and Protocols

PRIMARY RESPONSIBILITIES:

- Good knowledge required with DNS panel

- Should be aware of top 5 domain service provider

- Should be aware of how to check the domain registrar

- Should be aware of NS and A record

- Should be aware of MX, CNAME, TXT and SPF records

- Upper intermediate written and oral communication skills along with excellent technical

support documentation skills.

- Must be eager to learn new cloud solutions and constantly improve skills to deliver an

edge of technology to customers

- Require good knowledge of Email security ie. spam, phishing and domain blacklisting

and whitelisting

- Require good knowledge of POP/IMAP/MAPI/Exchange protocol and its limitations

- Strong techno-commercial ability and should be able to handle customer queries and

defend the proposed solution

- Require good knowledge on top 3 email clients

- Require good knowledge about Google / Microso migration and tools. Third party tool knowledge will be an added advantage

- Require good knowledge of email backup solutions. Hands-on experience will be an added advantage

- Require good comparison knowledge of Google / Microso product Features

- Require good knowledge of Google Workspace / Microso admin console (user creation, modification, deletion, Gmail/drive data recovery, account recovery, routing rules, rules, groups creation, modification, MFA/2STV other console features/services)

- Require good knowledge of Gmail features Google knowledge on collaboration tools (Calendar, Contacts, Meet, Chat, Chat room, Groups, Docs, Sheet, Slide, Form, Site, Currents etc)

- Person should be able to troubleshoot and resolve complex technical issues. Certifications will be an added advantage

- Person should be having minimum 1-2 years of experience with the Google Workspace / Microso Deployment/Migration/Presales/Support/Training

- Person should be aware of MS On Premise AD and Azure Active Directory. Hands on will be an added advantage

- Person should be aware of 2-3 top email gateway clients. Hands on will be an added advantage

- Person should be aware of windows management policies. Understanding on IT infra basic functionalities will be an added advantage

- Flexibility to work on weekends and in different time zones, when required to meet bid deliverables and timelines.

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Should be willing to travel extensively to perform the required functions

- Administer and execute client visits including agenda planning, collateral presentations and anchor meetings

- Prepare questionnaire/templates to ensure information is gathered seamlessly and shared/carticulated among the internal stakeholders

- Basic Network troubleshooting skills

- Understanding MDM solutions for Android and IOS devices . Hands on will be an added advantage

- Timely arrange sync up call with Sales to get update about Handled cases

- Timley arrange sync up call with Deployment/Delivery team to streamline the project execution and eliminate existing challenges

- Support sales teams with Google business and develop opportunities

- Provide Google / Microso product consulting

- Participation in presentations/webinars, and marketing events