PreludeSys - Executive - Customer Care - International Voice Process (1-6 yrs)
Role : Customer Care Executive
As a Customer Care Executive, the candidate will :
- Deliver daily support to current and prospective clients through various channels, including social media, email, phone, and web-based platforms, utilizing CRM.
- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
- Reach out to enthusiasts and engage them in special events and activities.
- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.
Eligibility Criteria :
- Minimum of 1 plus years of experience in customer relations and customer service.
- Ability to identify cases that require escalation and handle them efficiently.
- Outstanding verbal and written communication skills.
- Positive outlook and energetic personality.
- Strong dedication to delivering excellence in customer satisfaction.
- Strong follow-through skills.
- Hospitality industry candidates can be considered.
- Short switches will not be a criteria for rejections.
- Candidates having excellent communication even with domestic voice process background can also be considered.
Note : The candidates who worked in other domains in any of the international call centers, or BPOs are eligible for this position.
- A degree or Diploma is not a mandate but a 12th pass is a must, Documents are a must for the current and last 2 organizations.
- US shift 9.30 PM to 6.30 AM, WFO all 5 days with Rotational week off
- Cab and dinner will be provided from the organization's end.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
