Role: Customer Success

Location: Thane West.

Salary: Compensation commensurate with experience.

Your Role:

1. Setting-up and establishing a more formal "Account Management" discipline, using the support of existing team members/the resources you already have on hand.

Note: Designing solutions that work within situations whereby there are LESS resources are often stronger solutions; you have to think harder/be more creative when you have "less" to work with - Jugaar/Jugaad solutions. Once you have A solution in place, and you start to see see results, you can then tweak further as well as justify/get internal buy-in for additional resources that might amplify the positive results you're seeing. Of course, you'll need to also define what results means/what's the data that will justify?

For me, Account Management "V1" at PRDXN is defined (at a very high-level) as: Continuously strengthening our existing client relationships. To clarify further.. 

- Continuous improvement: Looking for improvements that can be made in the work we do today - not just the output of the work/projects we're doing, but the way in which we do them (processes, tools, technologies, people).

- Frequent Education that's Beneficial: Being in frequent communication with our clients and gently/empathetically listening to what they're dealing with in terms of problems to solve for, resources needed, projects to execute, etc. POST understanding their needs, educating our existing clients as to other services we offer that could be of benefit, by showcasing actual results/projects we've executed - e.g. results vs. words/talks.

2. Putting discipline/structure/organization/project management/resources/data-driven target goals around the Marketing/Sales traction channels we want to prioritise.

2.1 Sales/Biz Development: Which I essentially lead with the support of 4 others. But would like someone to work with me to put more structure/organization around it.

Included in this domain/channel are all the materials we generate/update/continuously improve to support our Sales/Biz Dev team/efforts - e.g. website, pitch-decks, Proposal/Agreement templates, etc.

Note: IN-PERSON SALES/BIZ DEVELOPMENT and IN-PERSON RELATIONSHIPS WITH OUR CLIENTS/CONNECTIONS/NETWORK IS A PART OF OUR BIZ MODEL. We do not do cold-calling. This is a big part of who we are and who we want to remain.

2.2 "Engineering as Marketing" again, using the support of existing team members/the resources you already have on hand. See note above re: designing solutions whereby there are LESS resources, etc.

For me, Engineering as Marketing "V1" at PRDXN is defined (at a very high-level) as:

I) Designing/Building POCs (Proof of Concepts)/small products that we can then use to...

a) Win new clients

b) Expand relationships with existing clients

II) For each POC/small product we'll need some kind of branding/marketing/PR plan. E.g. How are we going to communicate what we've done, where, when, to who, why, etc.? Once we answer these questions, we'll need to execute on these plans.

2.3 Email or Direct Mail Marketing, to support:

a) ENGAGING with existing contacts and clients in an educational and USEFUL fashion (this can tie in with Account Management and Engineering as Marketing)

b) RETAINING existing clients via education and/or highlighting useful data re: our existing relationship (this can tie in with Account Management and Engineering as Marketing)

c) MARKETING FOR REFERRALS / Viral Marketing incentivizing others to "refer us on" to people in their network

2.4 Other Communication channels that impact our brand perception:

I see this as somewhat separate but somewhat related to the above. Basically, we have ad-hoc communications that go out internally (to team-members) and externally) to team-members/potential employees/the public. They NEED to be in-line with our brand etho's/style-guide and I'd like your support of enlisting/finding a Manager internally to oversee that you can trust to ensure can do this without error.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.