Who Are We Looking For?

- We believe- the best commandos are made in the battlefield and not in the academy vis- vis best customer support analysts are made in a dynamic work environment and not business schools.

- 1+years experience in hard core voice support, supporting US clients.

- Excellent communication skills both oral and written.

- Thinks independently and operates with limited supervision.

- Assertive, goal-oriented and self-motivated.

- Ability to multi-task, handle pressure and work under deadlines.

- Detailed oriented with excellent telephone and spelling skills.

- Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.

- Works well independently and within the team.

- An ardent problem solver, one who always thinks from the customers perspective.

- Fast learner who can grasp product domain knowledge.

What Will You Be Doing?

- You will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the Engineering & QA to ensure that PracticeSuite is delivering the superior service and support to our customers.

At the core, your contribution shall revolve around the following areas :

- Providing Solutions : Providing solutions to customer queries over phone, email or chat.

- Work closely with clients to understand their issues/requirements, work with the Engineering team and provide solutions with the minimal turnaround time.

About Us :

- PracticeSuite, Inc, is a fast growing cloud computing software company based in Silicon Valley, USA that provides a cloud based 360Office Platform to healthcare facilities. With excellence in technology and innovation, an agile management team, high employee morale, high customer satisfaction and retention, grand product vision, spirit of constant improvements PracticeSuite is poised to be the top cloud based solution in US healthcare.

- Our team consists of professionals that joined us fresh out of college and in 10+ years have been elevated to the best career position with broad technical and people skills with fulfilling and renewing professional life! To us, working at PracticeSuite is a pride and is our identity.

- As a company, we are a team of professionals on a mission, an extended family, that work together, have fun, share our ideas, voice our disagreements and relentlessly strive for constant improvements. At the end of the day, with a sense of accomplishment, we go home with content to have a meaningful personal life! (https://practicesuite.com)

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