Associate - Key Accounts

As a part of Key Account Associate you will be part of a young & dynamic team that is changing the way restaurant operates. We are a SAAS company focussed on continuous growth & expansion with clear target of building a strong technology that can create a never ending impact on the Restaurant Industry.

We are looking for Competitive, High Energy individuals who have the entrepreneurial spirit with a strong desire to succeed.

You will be responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, must build and maintain a strong relationship with the client.

Responsibilities :

- Build relationships with senior stakeholders and manage account planning.

- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe

- Advise clients on the most effective ways to use the POSist Products.

- Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs.

- Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.

- Identify and build Up-selling and cross-selling opportunities within your existing accounts and, taking EBR's on the annual basis.

- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)

Ideal Candidate :

- Good verbal and written communication skills.

- Good analytics and reporting skills.

- Good negotiations and retention skills.

- Ability to multitask, work in a fast-paced environment.

- Have a high-level attention to detail.

- Ability to work independently and to partner with others to promote an environment of teamwork.

Minimum Qualifications :

- Experience at the same role and in Software Company.

- Exposure to Hospitality is an Added Advantage.

- Previous Experience in a Cloud Based Solution is an added advantage.

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