PokerSD - Manager - Customer Relationship (2-4 yrs)
Responsibilities
- Just in time Support to Clients through the modes of Call & email for handling Enterprise Accounts.
- Conceptualize and implement plans based on the performance of the process, business targets, process management, training requirements, and operations planning.
- Develop procedures & service standards to increase business efficiency and to enhance productivity.
- Regular Mails/meetings with Stakeholders to speedup up the process of Query Resolution.
- Accumulation of clients' feedbacks & usage frictions data & working with product team in upgrading website features to - make it even more intelligible and user friendly.
- Excellent Exposure to call-center technologies, systems, and processes.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Excellent spoken and written communication skills
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
