Company Name : PM AM IT Services

Website : http://www.pmam.com/

Location : Andheri (Marol) - Mumbai

Shift time : Afternoon shift- 12:30pm to 9pm

Job Description : 

- A CRM (customer relationship management) sales representative is responsible for managing and maintaining relationships with customers by providing them with information about products and services, and addressing any issues or concerns they may have. The main responsibilities of a CRM sales representative may include:

- Identifying and qualifying sales leads

- Building and maintaining relationships with customers

- Providing product and service information to customers

- Addressing customer concerns and issues

- Meeting or exceeding sales goals

- Keeping accurate records of customer interactions and sales

- Collaborating with other teams, such as marketing or customer service, to improve overall customer experience

- Keeping up-to-date with industry trends and developments

- To be considered for a CRM sales role, you will typically need a bachelor's degree in a relevant field, such as business or marketing, and previous sales experience. Strong communication, negotiation, and problem-solving skills are also important.

Key Skills :

Some key skills that are important for a CRM sales representative to possess include :

- Strong communication skills : The ability to effectively communicate with customers, both verbally and in writing, is essential for building and maintaining relationships.

- Sales skills : A CRM sales representative should be able to identify and qualify sales leads, and have the ability to close deals effectively.

- Customer service skills : The ability to address customer concerns and issues in a professional and timely manner is crucial for maintaining positive relationships.

- Problem-solving skills : A CRM sales representative should be able to think critically and come up with creative solutions to address customer needs.

- Time management skills : A CRM sales representative should be able to manage their time effectively to prioritize and complete tasks.

- Technical skills : A CRM sales representative should be familiar with CRM software and other tools that are commonly used in the field.

- Adaptability : The ability to adapt to changing market conditions and customer needs is essential for the role

- Product knowledge : A CRM sales representative should have a good understanding of the products or services they are selling, and be able to communicate this knowledge effectively to customers.

- Relationship building : A CRM sales representative should be able to build and maintain long-term relationships with customers.

- Negotiation skills : A CRM sales representative should be able to negotiate effectively with customers to close deals and reach mutually beneficial agreements.

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