Co - Founder at Planet Spark
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PlanetSpark - Manager - Customer Success (3-6 yrs)
Roles & Responsibilities :
1) Customer Onboarding :
- Tech enabled customer onboarding
- Tech & Manual based feedback collection for initial enrolment phase
- Driving tech based customer onboarding processes for sales team to ensure genuine promise
2) Customer Engagement :
- Student Progress Report V2.0
- Regular and timely class progress updates on PlanetSpark skills framework
- Driving customer engagement on parent dashboard
- Devising tech based interventions to keep parents engaged on the product
- 60%+ Customer NPS
3) Customer Retention & Renewal :
- Driving 97.5%+ customer retention on the platform post purchase
- Achieving 60%+ Renewal rate
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