The Catalog Associate is the entry level role in the Pitstop. In this role, the individual works on one or more critical programs/tasks for a particular automotive product category. These tasks include (but are not limited to) populating content for the product catalogs on the Pitstop online Portal, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Core Responsibilities :

- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards

- Ability to work overtime as dictated by business need; as much as 60 hours a week.

- Maintain records of day-to-day work by updating trackers to reflect work done

- If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead

- Interacting and coordinating with vendors/buyers to accurately reflect the Pitstop catalog for price, product details and other product-related information

- Flexible with working schedule; expected to work weekends, holidays and work from home if required.

- Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Basic Qualifications

Basic Qualification

- Bachelor's degree in any discipline

- Ability to dive deep into a problem, perform - Root Cause Analysis- and identify constraints to recommend a solution - on this, we will test the candidate's ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions

- Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information

- Flexible with working schedule; expected to work weekends, holidays and overtime if required.

Preferred Qualifications :

- Strong written and verbal communication skills in English

- Strong business communication skills - ability to communicate with internal/external stakeholders clearly and concisely

- MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided

Strong analytical skills - Ability to do high school level arithmetic

Familiarity with navigating the internet - research techniques on the internet and finding required information quickly.

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