Chief Manager - HR at Piramal Enterprises Limited
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Piramal - Trainee - CRM (0-1 yrs)
- Ensure customer centricity by focusing on service delivery, offer best possible customer engagement, while exhibiting organization values and qualities.
- Collectible management from customers while achievement of collection targets and defined efficiencies for the projects.
- Maintain high level of revenue assurance from assigned projects by increasing frequency of engagement and mindshare by ways and means of loyalty and referral generation.
- Ensure consistency in communication across touch points at the Sales office/Head Office/Customers office/Phone conversations or any other mode of documentation like emails and messages.
- Enabling processes that provide accurate documentation and information to the customers that they require for their transactions.
- Update all necessary systems, trackers and ensure recording of customer interaction history for seamless management.
- Maintain a low complaint escalation rate.
- Handle customer queries, concerns, suggestions, feedback etc and manage their expectations.
- Track customer satisfaction levels and maintain high service quality standards. Offer consistency in experience across customer touch points and in all stages of customers life cycle.
- Co ordinate and liaison with internal stake holders to ensure resolution of queries and systematic issues.
- Ensuring adoption of standard MIS procedures and feed into management for decision on processes and policies.
- Understand the best practices across industry and service industries with the objective of bringing in the best for the customer and the organization.
Industry- Real estate/Property
Functional area - sales/ Business Development/client servicing
Graduating year: 2020 - 2022
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