HR Manager at Pinstorm
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Pinstorm - Manager - Client Servicing (5-10 yrs)
Responsibilities :
- As a Digital Account Manager, you will have full ownership over client success, showcasing value to clients and ensuring result-driven execution of all activities
- Understand clients business requirements and convert them to internal briefs across social media, paid media, website, SEO, Video production etc.
- Ensure internal teams are briefed properly and execution is done in a timely manner and is as per brief
- Participate in the strategy discussions with cross-functional teams like creative, media, account planning working on your client's brand.
- Collaborate with the Campaign Management team to ensure performance and delivery of campaigns
- To constantly oversee the running campaigns and taking quick corrective actions where needed along with the relevant teams.
- To help create review ppts as part of weekly/campaign/monthly reviews along with relevant teams, dashboards going thru numbers and analysing the same
- Present insights, analytics and wrap-up reports to clients
- Act as client liaison and advocate within the organization, bringing forward new ideas or areas for improvement or improvements to light as they affect our customers
- Ensure client expectations are met or exceeded across all digital media campaigns
- Proactively solve client business problems and build client relationships
- Work with clients to procure case study approvals or partner testimonials
Qualifications :
- Passion for digital marketing, brand building and an innate interest in new advertising technologies.
- Minimum 6 years of solid work experience in an account management or client services role managing large digital advertisers
- Hands on experience of managing social, SEO, paid and earned media activities for large brands.
- Confident in creating and conducting client presentations
- Strong grip on digital analytics and gleaning insights
- Experienced in being the POC for client work at the agency and should be mature, calm headed to be able to handle the client along with the internal team
- Excellent written and verbal communication skills
- Impeccable organizational skills and extremely detail oriented
- Available to travel frequently between Mumbai and Pune.
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