The Pingpong Customer Experience (CE) Executive is a vital member of our team, responsible for ensuring superior customer experiences for all clients of the company. The CE Executive will thoroughly understand key aspects of Amazon's global business operations and other eCommerce marketplaces such as Walmart, eBay, and Mayfair. The individual will work closely with the account management team to ensure customer satisfaction, address any issues that may arise, and identify opportunities for growth through upselling and cross-selling.

Key Responsibilities:

- As a Pingpong Customer Experience Executive, one of the key responsibilities is to ensure the retention of existing customers by growing their existing business and identifying and pursuing opportunities for additional business. Utilize their knowledge for pending store integrations and assist the business development team in the successful closure of strategic accounts.

- Analysing data and performance metrics to identify trends, uncover opportunities, and make recommendations for improvements with the help of data-driven tools.

- Maintaining an in-depth understanding of marketplace business operations, including troubleshooting and resolving issues such as account suspension, policy violations, and product quality concerns.

- Collaborating with the account management team to ensure customer satisfaction and resolve any issues that may arise.

- Continuously monitor customer feedback and make recommendations for improvements.

- Delivering webinars to clients on relevant topics to help them understand the ever-evolving eCommerce landscape, global markets, and dynamism of changes.

- Proficient in Excel and data analysis.

- Identifying valuable tools to help clients understand the dynamic nature of the eCommerce industry and better position themselves for success.

- The goal is to help our clients achieve their business objectives and ensure their satisfaction with our services.

Requirements:

- Bachelor's degree in business, marketing, or a related field.

- Proven experience in customer service or account management, with a strong understanding of global business operations and eCommerce businesses.

- Excellent communication and interpersonal skills.

- Proven ability to manage and resolve customer issues.

- Strong attention to detail and ability to multitask.

- Ability to work well under pressure and meet deadlines.

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