HR Associate at Pickrr Technologies Private Limited
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Pickrr Technologies - Associate - Customer Success (1-4 yrs)
- Contact our clients who have put in orders on Pickrr
- Understand their needs and pick up on additional or missing details
- Respond to questions
- Identify and overcome objections
- Ensure clients get a superlative experience when they reach out to us
- Follow up regularly to ensure closure of the case
- Complete records of interactions, orders and accounts
- Control the churn by improving retention on the platform
- Regularly update the Business Operations with client's issues
Skills and Qualification :
- Excellent English reading and writing skills - we have tasks for intermediate to very advanced levels of English
- Email & Chat Support experience (Desired Skills), Inbound and Outbound calls
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