WORK FROM OFFICE ONLY !

No WFH available-

LOCATION - Gurgaon

Candidates willing to shift Gurgaon can only apply

We at Pickrr are planning to ramp up our team and take big swings in 2021. We're hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture.

As a Manager/Sr. Manager, you would be responsible for ensuring that Pickrr clients have a phenomenal experience. We are looking for a smart & agile leader to now lead customer success teams at Pickrr. The role is one that will challenge the best since it's a combination of leadership, operations, product management, analytics and customer relationship management.

Job Responsibilities :

- Ensuring that the led team aims to deliver a great experience to the customers

- Manage day to day operations of the vertical

- Working closely with Business & Product teams at Pickrr on solving customer problems based on feedback and data and increase the platforms ability to become more self-serve and machine serve rather than being people dependent

- Have a hands on approach to problem solving with very strong hold in data and analytics and is capable of taking decisions, new product road maps based on data

- Should be able to identify, RCA and highlight whenever experience struggles

- Should have the ability to forecast, plan and prepare for upcoming order projections and should be able to envisage delivery of a great experience

- Should be able to drive the culture of Customer first in the team

- Should have a very strong focus on driving Customer Satisfaction and NPS

- Should be the last point of escalation from team members and customers by being able to take decisions independently

- Will be expected to solve client issues through automations, self-help tools with a clear mind-set of not solving problems by adding more people

- Should be proficient in designing and laying out operational processes

- Should have great presentation skills, must be able to become the voice of customers and represent them in business meetings

- Conduct weekly/monthly reviews with his direct reportees and oversight

- Would be responsible for associates retention and growth in the organisation

- Should be open for working on weekends

- Must possess superb verbal and written English communication skills

Experience and Qualification : 

- Should have a bachelor's degree from a reputed college

- Proven work experience as a Manager or similar role

- Previous experience in logistics will be an added advantage

- Should have an experience of leading teams at a Team manager's role

- Should have a proven high performance track record

Compensation and Benefits : 

- Best in industry compensation

- Healthcare benefits

- A very open, young and positive work environment, where everyone treats each other as family #customerexperience

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