HR Executive at Pickrr Technologies Private Limited
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Pickrr - Senior Manager - Customer Success (3-8 yrs)
We at Pickrr are planning to ramp up our team and take big swings in 2021. We're hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture.
As a Manager/Sr. Manager, you would be responsible for ensuring that Pickrr clients have a phenomenal experience. We are looking for a smart & agile leader to now lead customer success teams at Pickrr. The role is one that will challenge the best since it's a combination of leadership, operations, product management, analytics and customer relationship management.
Job Responsibilities :
- Ensuring that the led team aims to deliver a great experience to the customers
- Manage day to day operations of the vertical
- Working closely with Business & Product teams at Pickrr on solving customer problems based on feedback and data and increase the platforms ability to become more self-serve and machine serve rather than being people dependent
- Have a hands on approach to problem solving with very strong hold in data and analytics and is capable of taking decisions, new product road maps based on data
- Should be able to identify, RCA and highlight whenever experience struggles
- Should have the ability to forecast, plan and prepare for upcoming order projections and should be able to envisage delivery of a great experience
- Should be able to drive the culture of Customer first in the team
- Should have a very strong focus on driving Customer Satisfaction and NPS
- Should be the last point of escalation from team members and customers by being able to take decisions independently
- Will be expected to solve client issues through automations, self-help tools with a clear mind-set of not solving problems by adding more people
- Should be proficient in designing and laying out operational processes
- Should have great presentation skills, must be able to become the voice of customers and represent them in business meetings
- Conduct weekly/monthly reviews with his direct reportees and oversight
- Would be responsible for associates retention and growth in the organisation
- Should be open for working on weekends
- Must possess superb verbal and written English communication skills
Experience and Qualification :
- Should have a bachelor's degree from a reputed college
- Proven work experience as a Manager or similar role
- Previous experience in logistics will be an added advantage
- Should have an experience of leading teams at a Team manager's role
- Should have a proven high performance track record
Compensation and Benefits :
- Best in industry compensation
- Healthcare benefits
- A very open, young and positive work environment, where everyone treats each other as family #customerexperience
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