HR Executive at Pickrr Technologies Private Limited
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Pickrr - Assistant Manager - Customer Success (3-8 yrs)
We at Pickrr are planning to ramp up our team and take big swings in 2021. We're hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture.
As an Assistant Manager, you would be responsible for ensuring that Pickrr clients have a phenomenal experience. You will be required to lead a team of 5-10 associates directly and drive the team's performance to ensure that weekly and monthly targets are met while delivering a great experience to the customers.
Job Responsibilities :
- Manage and provide day-to-day support to our in house associates, SMEs, including resolution of all system related issues
- Responsible for driving the key metrics of the team and delivering a superlative experience to the customers
- Deep down into escalations received primarily via social media and enable front line to close issues. Interact directly with customers if need be
- Analyze various process gaps and raise requests for new SOPs to close loop
- Identify customer needs, provide customer insights and collaborate with cross functional teams to provide solutions for those customers
- Would be responsible for associates retention and growth in the organization
- Should be open for working on weekends
- Must possess superb verbal and written English communication skills.
Experience and Qualification :
- Should have a bachelor's degree from a reputed college
- Proven work experience as a Team Lead or Assistant Manager or similar role
- Previous experience in logistics will be an added advantage
- Should have a proven high performance track record.
Compensation and Benefits :
- Best in industry compensation
- Healthcare benefits
- A very open, young and positive work environment, where everyone treats each other as family #customerexperience
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