WORK FROM OFFICE ONLY !

No WFH available

LOCATION - GURGAON

Candidates willing to shift Gurgaon can only apply

We at Pickrr are planning to ramp up our team and take big swings in 2021. We're hiring individuals with entrepreneurial mindsets who can drive Logistics/Supply Chain vertical through 3PL/Courier partners. Expect high ownership, learning, and amazing work culture.

As an Assistant Manager, you would be responsible for ensuring that Pickrr clients have a phenomenal experience. You will be required to lead a team of 5-10 associates directly and drive the team's performance to ensure that weekly and monthly targets are met while delivering a great experience to the customers.

Job Responsibilities : 

- Manage and provide day-to-day support to our in house associates, SMEs, including resolution of all system related issues

- Responsible for driving the key metrics of the team and delivering a superlative experience to the customers

- Deep down into escalations received primarily via social media and enable front line to close issues. Interact directly with customers if need be

- Analyze various process gaps and raise requests for new SOPs to close loop

- Identify customer needs, provide customer insights and collaborate with cross functional teams to provide solutions for those customers

- Would be responsible for associates retention and growth in the organisation

- Should be open for working on weekends

- Must possess superb verbal and written English communication skills

Experience and Qualification : 

- Should have a bachelor's degree from a reputed college

- Proven work experience as a Team Lead or Assistant Manager or similar role

- Previous experience in logistics will be an added advantage

- Should have a proven high performance track record
 
Compensation and Benefits : 

- Best in industry compensation

- Healthcare benefit

- A very open, young and positive work environment, where everyone treats each other as family #customerexperience

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