PickMyWork is a gig platform that helps any company sign-up new customers and engage with them, through a pay-per-task model using up-skilled unemployed youth.

The Why :

Most companies today are moving away from a fixed cost model and/or looking to outsource several jobs previously considered - core- to their business. This simultaneously represents both a problem and an opportunity.

- The problem is that the pool of available fixed salary jobs is becoming more and more inadequate for the crores of Indians looking for such jobs.

- The opportunity is that the pool of temporary/third party payroll jobs is expanding. However, the working conditions are often onerous and unappealing.

- Enter PickMyWork: which allows you to work as a freelancer and choose the work + work timings + intensity. The more you work the more you earn. All of this without the pressure of targets or bosses.

The How

The largest companies and latest startups are all looking for the most cost-effective ways to grow. And what better way than a plug and play model like PickMyWork, an on-demand sales force that sells for you: whatever you want, whenever you want and wherever you want. No retainership, no fixed costs. You only get charged when the sale closes, or a pre-defined task gets completed. Sounds like a dream, right? Read on!

Beginning 2019, we started working closely with companies targeting the SMB space in India, what many refer to as kirana-tech companies. Since then, we have expanded our client portfolio to serve companies in digital payments, e-commerce, online pharmacy, digital gold, drug discovery and several others. The list of companies looking to variabilise their fixed costs of sales/revenue generation/operations seems to be endless.

On the other side, most of our gig workers are underemployed and unemployed youth that make up for a large proportion of India's demographic dividend. In the absence of full-time fixed pay work opportunities, PickMyWork offers them a way to supplement their incomes while they continue upgrading their skills working on different client projects. Some even choose to forego full-time regular jobs in favour of setting up multiple income streams by working on several PickMyWork projects, in parallel.

We are determined to ensure that they receive the best possible support to help them reach their goals: by being transparent at all times in our payments, training them well and providing timely feedback for the work done.

We innovate, we work smart and often use primary research because we are doing something nobody else is. We are a fast-paced organisation that aims high. This year, we are broadening our network to additional cities to serve the growing set of clients with the aim of working with 100,000 gig workers in 2022. By 2023, we would have touched a million lives, directly.

Job Description : Telemarketing Manager

Reports to : Chief Operating Officer

Location : Delhi NCR (Hybrid)

Start date : Immediate

PickMyWork is looking for a Telemarketing Manager to build on our success to date and help build a strong foundation for our future growth and ambitious scale plans. One will be a key member of the leadership team. Reporting to the Chief Operating Officer, this is an incredible opportunity shape the trajectory of the organisation, build and manage a high-quality telesales team, build strong organisational processes, and support the operational objectives of the organisation.

Role description : 

Key Responsibilities :

To directly contribute to the revenue growth of PickMyWork.

- To assist in the development of effective sales strategies

- To achieve the Targets allocated for multiple projects and to identify areas of improvement

- To ensure the strategic agenda is effectively translated into daily operations & making necessary course corrections.

- To work effectively with PickMyWork's founders, ensuring regular and accurate reporting on sourcing activities.

To support the leadership in management of PickMyWork's Telemarketing function.

- Collaborates with growth Managers to establish sales goals and to develop pitch for use by telemarketing teams

- Recruiting, handling & managing the outbound tele-calling sales and retention team.

- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.

- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.

- Prepares and presents weekly and monthly sales reports

- Resolves complaints and queries in a timely manner

- Performs other related duties as assigned.

Person specification : 

This is an exciting opportunity for a highly motivated individual to play a key role in helping us achieve our bold vision for the future.

The successful candidate will demonstrate the following skills, attributes, and experience.

Experience : 

- A track record of spectacular and substantial contribution to sales function in a rapidly growing organisation.

- At least 2 years of proven success in telesales and managing multiple projects

- Extensive experience of working with senior internal and external stakeholders.

- Experience of developing effective operational processes to support the delivery of wider strategic goals.

- Experience in leading/ supervising Telesales team

Skills and Knowledge : 

- The intellectual flexibility to participate fully in shaping the strategic future of the organisation, working with all the senior colleagues.

- Strong analytical skills with the ability to spot pragmatic solutions to telesales challenges.

- An ability to work successfully under pressure with the capacity to manage competing priorities.

- Exceptional stakeholder management skills with a proven ability to build strong,sustainable relationships with a wide range of individuals.

Personal attributes

- A passion for experimentation and learning, while using failure as a key learning tool

- The tenacity, flexibility, and resilience to adapt rapidly to changing priorities in a fast-moving, complex environment.

- High levels of personal impact with the ability to command the respect of a wide range of senior stakeholders.

- Significant personal drive, energy, ambition, and enthusiasm.

Other factors to consider

- Commitment to equality of opportunity and the safeguarding and welfare of all team members. This role will be subject to enhanced background checks.

- Willingness to travel domestically and when necessary work outside normal working hours to achieve deadlines

Recruitment Process

Application Process

To apply, go through the details in the job description, assure yourself that you are a suitable candidate for the position before submitting your application here or sending in your resume to 

Selection Process

- The selection process will involve tasks, assignments and interviews with the senior management team of the organisation.

- Reference checking & Probation

- As you will be working in a leadership role, you will be subject to enhanced background checks.

- Additionally, you will work in a probation period of six months.

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