Job Title: Trainee - Customer Support (Canada Voice Process)

Location: Trivandrum (WFO), Karnataka, Tamilnadu, Kerala(other than Trivandrum),Andhra Pradesh - (WFH)

Experience: Fresher (0-6 months)

Shift Timings:

- Hours of Operation:

- Sunday to Thursday: 10:30 AM - 1:00 AM CST

- Friday & Saturday: 10:30 AM - 3:00 AM CST

- Customer Support Trainees (Canadian voice process) will be assigned any 9-hour shifts within the designated hours of operation.

- Qualifications: Graduation in any stream

Job Summary:

We are looking for dynamic and customer-focused individuals to join our team (Freshers and those with up to 6 months+ of experience) to join our team as Trainee - Customer Support for our Canada - Voice Process.

Successful candidates will undergo a structured training program, as detailed below:

- Training Period: All trainees will receive comprehensive Customer Support training for an initial period of 2 weeks. This training will cover all the essential skills and knowledge required to excel in the role.

- Certification: After the initial training period, trainees will be required to undergo a Certification process. This phase will last up to a maximum of 4 weeks, during which your understanding and performance will be assessed.

- Employment Offer: Upon successful certification, trainees will be offered full-time employment as Customer Support Executives.

- This structured training program will provide you with the necessary tools to succeed in the role and become an integral part of our team.

- In this role, you will handle voice support for customers of a popular pizza chain, delivering excellent service and ensuring customer satisfaction.

Key Responsibilities :

- Handle inbound and outbound calls with customers in the Canada region.

- Assist customers with inquiries related to menu items, pricing, delivery, and order taking.

- Resolve customer complaints or concerns in a professional and timely manner.

- Log all interactions in the system accurately and comprehensively.

- Provide detailed information about promotions, deals, and new products.

- Process orders, track deliveries, and troubleshoot issues as needed.

- Maintain extensive product knowledge to offer effective solutions.

- Follow company policies and ensure consistent, high-quality customer service.

- Collaborate with teams to enhance service delivery and customer experience.

- Maintain a positive, empathetic, and professional demeanour with customers.

- Monitor and handle emails and social media inquiries when required.

Required Skills and Qualifications:

- Excellent communication skills, both verbal and written, in English.

- Strong multitasking skills and ability to meet deadlines.

- Effective problem-solving skills with professionalism in handling challenges.

- Capable of working in a fast-paced environment with high call volumes.

- Flexibility to work rotating shifts, including weekends and holidays.

- Prerequisite for WFH Candidates from South India Locations

- Laptop and Broadband Connection:

- Candidates from South India (other than Trivandrum) applying for Work From Home (WFH) must have their own reliable laptop and a stable high speed broadband connection to perform efficiently in the role.

What We Offer:

- Opportunity to work with a leading ITES company and global clients.

- Exposure to advanced customer experience management practices.

- A collaborative and supportive work environment at Technopark, Thiruvananthapuram/option to WFH if outside Trivandrum (but within South India)

- Transportation will be provided within a 30-kilometer radius of the office location.

Join Phykon and become part of an enthusiastic team dedicated to delivering high-quality customer support.