Senior HR Specialist at Phykon Solutions Pvt. Ltd
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Phykon - Technical Support/Customer Support/Success/Service Specialist - US Voice Process (2-6 yrs)
Job Title: Technical Support Specialist (Customer Success/Support/Service)- Voice Process-US Region
Location: Technopark, Trivandrum
Experience: 2 to 6 years
Shift Timings:
7:30 PM to 4:30 AM
10:30 PM to 7:30 AM (Rotational Shift)
24/7 Rotational shift
Qualifications: Graduation in any stream
Job Overview:
Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.
Responsibilities:
- Respond promptly to customer requests via telephone, email, and chat.
- Maintain high levels of quality, productivity, and customer satisfaction.
- Appropriately escalate issues and coordinate with supervisors for timely resolution.
- Consistently meet productivity, quality, and sales targets.
- Log and report all customer issues in the customer relationship management (CRM) database.
- Promote sales of technology equipment and devices.
- Deliver an excellent customer experience and contribute to brand promotion.
Requirements:
Must Have:
- A neutral English accent (free from Mother Tongue Influence)
- Exceptional verbal and written communication skills in English
- Willingness to work in any shift within a 24/7/365 environment
Good to Have:
- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
- Networking certifications
Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.
Apply Now to embark on a rewarding career with us!
